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Transaction Management > Merchant Transactions

In this page you can see Merchant's transactions and on the click of "Tracking ID" you can see all the information about the specific transaction.

How to access pages?
After login you need to click on "Merchant Transactions" section under "Transaction Management" tab in the left navigation pannel of Partner's back office.

Search criteria
You can search Merchant transactions on below criteria:

• From date
• To date
• Status
• Description
• Member ID
• Data source
• Tracking ID

Default "From date" is first date of the current month and "To date" is today's date

Result details
Merchant Transactions consists of information about Merchant's transactions.

Merchant transactions

Merchant transactions details

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Transaction Management > Merchant Refund

In this page you can refund the merchant's transactions.

How to access pages?
After login you need to click on "Merchant Refund" section under "Transaction Management" tab in the left navigation pannel of Partner's back office.

Search criteria
You can search Merchant Refund on below criteria

• Tracking ID
• Merchant ID
• Description

Result details
The Search Filter gives you below details of transactions:

• Transaction Date
• Member Id
• Tracking Id
• Description
• Captured Amount
• Status

After you click on the "Reverse" button located at right side of the list, then you need to fill the "Refund Amount" and "Refund Reason" and on "Reverse" button click you will get the response message.

Merchant Refund

Merchant refund

Successful refund

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Transaction Management > Merchant Capture

In this page you can capture the merchant's transactions.

How to access pages?
After login you need to click on "Merchant Capture" section under "Transaction Management" tab in the left navigation pannel of Partner's back office.

Search criteria
You can search Merchant Capture on below criteria :

• Tracking ID
• Merchant ID
• Auth Code

Result details
The Search Filter gives you below details of transactions:

• Transaction Date
• Transaction ID
• Description
• Pay Mode
• Card Type
• Amount
• Currency
• Terminal ID
• Status

After you click on the "Capture" button located at right side of the list, then you need to fill the "POD" and "Tracker Site" and on "Capture" button click you will get the response message. You can also Cancel the transaction, For that you need to select the transaction which you want to cancel and click on cancel button. Your transaction will get cancelled.

Merchant capture

Merchant capture

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Transaction Management > Merchant Chargeback

In this page you can update the Chargeback received from the Bank.

How to access pages?
After login, you need to click on “Merchant Chargeback" section under "Transaction Management" tab in the left navigation panel of Partner's back office.

Search criteria
You can search transactions on below criteria :

• Tracking ID
• Merchant ID
• Order ID
• Payment ID

Result details
The Search Filter gives you below details of transactions:

• Transaction Date
• Merchant ID
• Account ID
• Tracking ID
• Payment ID
• Customer Name
• Card Number
• Order ID
• Currency
• Captured Amount
• Refunded Amount
• Status
• CB Amount
• CB Reason

To perform a Chargeback, select the record, enter the CB Amount, select ‘CB Reason’ and click on “Chargeback Selected” button.

Merchant Chargeback